FV Privacy

Frans Vcard values the privacy of individuals who use our websites and related services. In this policy, "FV", "we" or "us" refers to Frans Vcard, a company established in Malaysia by Frans Ecommerce Enterprise Internet Company. We take privacy very seriously and have adopted technical and organizational measures designed to protect your data. This privacy policy ("Policy") explains how we collect, use and share information from users of our services. If you are located in the European Economic Area ("EEA"), this policy will inform you of your choices and our practices about your personal information (defined below).

For this policy, "personal information" refers to any information related to an identified or identifiable individual. This includes when you visit our website (including fransvcard.com) ("Website"), FV application, and related services (collectively referred to as the website, FV application and related services, our "Services"). This policy describes the personal information we collect from you through our services, how we use and disclose such personal information, your rights and choices regarding information, and how you can contact us if you have any questions or concerns. In addition to this policy, your use of our services is also subject to our terms and conditions.

1. Personal information we collect

We may collect and use the following personal information about you:

2. The personal information you provide to us.

Communicate with us.

When you contact us directly, we may receive other information about you. For example, when you contact us for customer support, we may receive your name, email address, the content or attachments of messages you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information about you, such as your email address. When we send you emails, we may track whether you open them to understand how to provide a better customer experience and improve our services.

Transaction-related information.

When you purchase goods on a website or FV application, you may be asked to provide us with your information, such as your name, phone number, and address. Your payment-related information (such as credit card or other financial information) is collected by our third-party payment processor on our behalf.

Service-related information.

When you use our services, you can choose to provide certain personal information, including your contact information, social media links, and location.

Ambassador information.

When you apply to become an FV Ambassador in our affiliate program, you can provide us with other information about you, such as your name, email address, photo, social media links, phone number, postal address, and your other information. Choose to provide.

Product reviews.

When you respond to our request to comment and evaluate your experience with our services, you can provide us with other information about you. The information we collect from you varies from review to review, but usually includes your name, the service you use, and your views on the service.

3. The personal information we collect when you use our services.

Information from cookies and similar technologies.

We and third-party partners use cookies, pixel tags, or similar technologies to collect personal information. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. We may use both session cookies (which are deleted from your device after you leave the website) and persistent cookies (which remain on your device for a longer period or until you manually delete them). After closing the browser, the session cookie disappears. After you close your browser, a persistent cookie will be retained, and your browser may use it when you subsequently access our services. Please check the "help" file of your web browser for the correct way to modify cookie settings. Please note that if you delete from our service or choose not to accept cookies, you may not be able to take full advantage of the features of our service.

4. Personal information we receive from third parties.

Information from third-party services.

When you click on third-party buttons or beacons on our website (such as Facebook "like" or "share" buttons, or embedded YouTube videos), we obtain personal information from the third party (such as Facebook, Snapchat, YouTube). If you choose to link our service to a third-party account, such as Facebook, Instagram, or Snapchat, we may receive information about you, including your profile information and photos. If you wish to restrict the information available to us, you should visit the privacy settings of your third-party account to understand your choices. If we combine or associate information from other sources with personal information we collect through our services, we will treat the combined information as personal information by this policy.

      1. How We Use the Personal Information We Collect

We use the information we collect for the following purposes:

  • Communicating with you.

We may use your email address or other Personal Information we collect on our Services as necessary to contact you for administrative purposes such as to provide services and information that you request, respond to comments and questions, and otherwise provide customer support.

  • Providing the Services and personalizing your experience.

We may use your Personal Information to provide and maintain our Services, including to facilitate transactions and payments or to enable you to connect to third-party services or applications. When doing so, we may use your Personal Information to personalize your experience on our Services such as by providing tailored content and recommendations.

  • Understanding usage and improving the Services.

We use your Personal Information that we collect through our Services to analyze trends and statistics and to improve and enhance our Services.

  • From time to time, we may ask you to participate in surveys we conduct which are in our legitimate interest because they help us understand our userbase and improve our Services. If you participate, we process your registration information and any other information collected through the survey questions.
  • We may use your email address and other Personal Information to send marketing communications related to our Services. Generally, you can opt-out of receiving any promotional communications as described below under Your Rights and Choices. Where required under applicable law, we will only send you promotional emails with your opt-in consent.
  • We may use your usage information and other Personal Information to develop and provide you with promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you.
  • Legal obligation and Compliance.

We use your Personal Information to find and prevent fraud, respond to trust and safety issues that may arise, and for compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

  • Other Purposes.

We may use your Personal Information for other purposes for which we provide specific notice at the time the information is collected.

A. What Are Cookies and How Do We Use Them.

Cookies are small files of letters and numbers that we store on your browser or the hard drive of your computer.

Pixel tags and web beacons are tiny graphic images placed on web pages or in emails that allow us to determine whether you have performed a specific action. When you access these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our Website and Services.

We use cookies, web beacons, pixel tags, and similar technologies (collectively “Cookies”) to collect information about your browsing activities and to distinguish you from other users of our Services. This aids your experience when you use our Services and also allows us to improve the functionality of our Services. When you use our Services, we collect certain information by automated means, using technologies such as cookies and browser analysis tools. In many cases, the information we collect using cookies and other tools is used in a non-identifiable way, without any reference to personal data. We may use cookies to make our Website usage more efficient and to tailor your browsing preferences and improve the functionality of our Website. Cookies can be used for performance management, collecting information on how our Website is being used for analytics purposes. They can also be used for functionality management, enabling us to make the user’s visit more efficient by, for example, remembering language preferences, passwords, and log-in details.

Below is an overview of the types of cookies that we and third parties may use to collect Personal Information.

  • Strictly necessary cookies.

Some cookies are strictly necessary to make our Services available to you. We cannot provide you with our Services without this type of cookie. For example, these cookies allow us to provide login functionality.

  • Functional cookies.

These Cookies are used to recognize you when you return to our Services. This enables us to adapt our content for you, and remember your preferences (for example, your choice of language or region).

  • Analytical or Performance cookies.

We also use Cookies for website and app analytics purposes to operate, maintain and improve our Services. We may use our analytics Cookies or use third-party analytics providers such as Google tag manager, to collect and process certain analytics data on our behalf. These providers may also collect information about your use of other websites, apps, and online resources. You can opt-out of Google tag manager without affecting how you visit our Services by going to google.com/dlpage/gaoptout or via Google’s Ads settings.

Where required by applicable law, we obtain your consent to use Cookies. You can find more information about your rights and choices, and how to block the use of certain Cookies in the section Your Rights and Choices below.

B. Our Use of European Personal Information.

If you are located in the European Economic Area, we only process your Personal Information when we have a valid “legal basis”, including when:

  • You have consented to the use of your Personal Information, for example, to send you marketing communications or to use cookies and similar technologies.
  • Contractual necessity. We need your Personal Information to provide you with our Services, for example, to respond to your inquiries.
  • Compliance with a legal obligation. We have a legal obligation to use your Personal Information, for example, to comply with tax and accounting obligations.
  • Legitimate interests. We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information for product development and internal analytics purposes, and otherwise to improve the safety, security, and performance of our Services. We only rely on our or a third party’s legitimate interests to process your Personal Information when these interests are not overridden by your rights and interests.

III. How We Share the Personal Information We Collect

Except as described in this Policy, we will not disclose the information that we collect on our Services to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

We may share any information we receive with our corporate affiliates for any of the purposes described in this Policy.

  • Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
  • Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn more about Google’s practices by visiting google.com/policies/privacy/partners/.
  • As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to (a) comply with law enforcement requests and legal processes, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through our Services.
  • Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
  • Product Reviews. Any information related to your experience with our Service that you provide via our review mechanism may be displayed for promotional purposes.
  • We may also disclose your information with your permission.

1. Your Rights and Choices

Sharing Preferences. For Ambassadors, certain information such as your user name may always be publicly available to others, and other information may be made publicly available to others by default. You can revise, modify, or delete your account information.

Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt-out of receiving promotional messages from us, you may continue to receive administrative messages from us.

How to block Cookies. You can block cookies by setting your internet browser to block some or all the Cookies. However, if you use your browser settings to block all cookies (including essential Cookies) you may not be able to access all or parts of our Services. By using our Website you consent to our use of Cookies and our processing of information collected through such cookies, by this Cookie Policy and our Privacy Notice. You can withdraw your consent at any time by deleting placed cookies and disabling Cookies in your browser, or as explained below. You can change your browser settings to block or notify you when you receive a cookie, delete Cookies or browse our Website using your browser’s anonymous usage setting. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. If you do not agree to our use of cookies or similar technologies which store information on your device, you should change your browser settings accordingly. You should understand that some features of our Website may not function properly if you do not accept Cookies or these technologies. Where required by applicable law, you will be asked to consent to certain cookies and similar technologies before we use or install them on your computer or another device. We do not process web browsers Do Not Track signals. To learn more about browser tracking signals and Do Not Track please visit http://www.allaboutdnt.org.

Your European Privacy Rights. If you are located in the European Economic Area, you have the additional rights described below.

  • You may request access to and receive information about the Personal Information we maintain about you, update and correct inaccuracies in your Personal Information, restrict or object to the processing of your Personal Information, have the information anonymized or deleted, as appropriate, or exercise your right to data portability to easily transfer your Personal Information to another company. In addition, you also have the right to complain about a supervisory authority, including in your country of residence, place of work, or where an incident took place.
  • You may withdraw any consent you previously provided to us regarding the processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before you withdrew your consent.

You may exercise these rights by contacting us using the contact details at the end of this Policy. Before meeting your request, we may ask you to provide reasonable information to verify your identity. Please note that there are exceptions and limitations to each of these rights and that while any changes you make will be reflected in active user databases instantly or within a reasonable period, we may retain information for backups, archiving, prevention of fraud and abuse, analytics, the satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

2. International tourists

Our service is hosted in Malaysia and is for visitors located in Malaysia. If you choose to use our services in regions where the data collection and use laws around the world may be different from Malaysian laws, please note that you are transferring your personal information to Malaysia for storage and processing outside of these regions, which has nothing to do with The same data protection laws in your jurisdiction. When we transfer your personal information to Malaysia, we will take measures to comply with applicable data protection laws, especially the legal requirements for adequate protection of data transfers. In addition, we may transfer your data from Malaysia to other countries or regions related to data storage and processing, fulfilling your request, and operating our services.

3. European Visitors

If you are located in the European Economic Area, we will comply with applicable EEA data protection law when transferring your Personal Information outside of the EEA. We may transfer your Personal Information to countries that have been found to provide adequate protection by the EU Commission, use contractual protections for the transfer of Personal Information, transfer to recipients who have adopted Binding Corporate Rules or rely on an appropriate legal derogation. For more information about how we transfer outside of the EEA, or to obtain a copy of the contractual safeguards we use for such transfers, you may contact us using the contact details given below.

VII. Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

VIII. Retention

We take measures designed to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it unless we are required by law to keep this information for a longer period. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the statute of limitations.

IX. Security

We make reasonable efforts designed to protect your information by using physical and electronic safeguards to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

X. Children’s Privacy

We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with Personal Information in violation of this Policy, then you may alert us at [email protected].

XI. Changes to this Policy

We will post any adjustments to this Policy on this page, and the revised version will be effective when it is posted. If we materially change how we use or share Personal Information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

XII. Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].